A little update…

I hope that everybody is looking after themselves and keeping well at this most unusual time.

Hopefully this whole situation won’t go on for too much longer now and we’ll soon be able to safely spend time with and hug our loved ones again.

I just wanted to take some time to update my website and social media to answer some questions that you may potentially have, whether you’re already an existing client or looking to potentially book a photography session with myself.

When will you open again?

Unfortunately things are still up in the air and so I’m not entirely sure when I’m going to be able to open up again. I’m following all of the government guidelines and advice – and potentially being even a little bit more cautious as for me to do my job properly and to the same standard as usual, it’s not possible for me to socially distance from the babies that I work with. On top of this, maybe only those clients who have visited me in the past may now that my studio is actually in my parent’s house, and unfortunately my dad is in the at risk category. Because of this I won’t be able to open the doors to my studio until both close contact businesses are able to reopen and multiple households are able to mix. I’m obviously keeping a close eye on all of the guidelines and hoping that it won’t be too much longer before I am able to go back to work safely.

When can I book a photography session?

If you know that you want a session with myself, then right now is the best time to book. I currently have a waiting list of clients who were already booked or have booked ready for when I can re-open. This means that whenever it is safe to do so, I will then start making my way down that wait list on a first booked service.As it stands, the list currently has around 3 – 4 weeks of bookings already on there so if you are wanting to arrange a session for fairly soon after lockdown is lifted, now is definitely the time to book.

When can my photography session happen?

I currently have a waiting list of clients who have booked ready for when I can re-open. This means that whenever it is safe to do so, I will start making my way down that wait list on a first booked service.If you are already booked and on this waiting list, please feel free to get in touch with me directly about your place on this list and exactly when I will be able to offer you a date for your session.If you haven’t yet booked but want to, the list currently has around 3 – 4 weeks of bookings already on there so if you are wanting to arrage a session for once I can safely open my studio, now is definitely the best time to book to secure your space.

When can I see my photos from my session that took place before lockdown?

Firstly, I’m so sorry that you have had to wait so long to view your precious photos. I’ve spent a large portion of my time in lockdown trying to improve my website and come up with ways that I could do your viewings remotely. Unfortunately though, I am not a website designer/builder and have not been able to come up with a remote way to do viewings online that is as good or efficient as my in person viewings.
Due to this, and many other reasons, I have decided that it will be best all around for you to come in to view your photos as usual once it is safe to do so. Your viewings have priority and I will be offering you a date in the first week that I am back at work for you to be able to come in to view and choose your photos.

My Baby or Outdoor Photography Session was booked before lockdown, is it still going to happen?

The simple answer is yes! However it can only take place once it is completely safe to do so. As it’s not possible for me to do my job efficiently or to the same high standard as usual if I’m social distancing, we may need to hang on a little while longer than initially hoped to make sure that everybody is kept completely safe. The good thing about your session being booked before lockdown started, is that you’re essentially right at the top of my wait list! This means that you will be one of the first people I contact to arrange a date for your session once it is completely safe to do so.

I’m booked in for an Outdoor Family Photography session,
what happens if lockdown continues past September?

As you already know, my Outdoor Photography Sessions only run from May – September every year due to our unpredictable British weather. I think that it would be extremely unlikely that we won’t be able to go ahead with your session with it being outdoors, but if it happens I’m happy to offer a couple of alternative options.
On this occasion, due to the unprecidented times that we’re in, I’m happy to extend to period that I run these outdoor sessions to, exclusively to the clients who were already booked in, to ensure that you can still receive your photos as soon as possible.
Alternatively, if you would still prefer for your session to take place in the summer months, we can transfer your session fee over to 2021 and arrange your session again next year.

I’m booked in for a newborn session, what if my baby arrives while you’re still closed?

Firstly, I’m so sorry that we may not be able to have the exact type of newborn photography session that you might have imagined when you first booked. However, this by no means at all means that we can’t still capture your precious baby and acheive a beautiful, full galley of photos!
If your baby ends up being a bit older than the usual recommended time for their session to take place, they are still so precious and it is just as an amazing time to capture them. I’ll focus a lot on the gorgeous awake photos with eye contact – which are often parent’s favourite photos even though they aren’t always possible with brand new and sleepy babies.
Another beautiful option for photographing older babies is having you in the photos too and doing more of a Natural Newborn session. If your baby is awake for a large portion of their session, keeping them in close contact with you often keeps them really happy and content, not to mention being able to document that incredible love and bond between you both.

If you decide that any kind of Newborn Session is no longer fit for you and your baby, I’m more than happy to transfer your booking to an older Baby Photography session. We can capture them once they’re sitting up unaided and full of smiles and their budding personality.

Alternatively, if your baby is going to be over four weeks old before I can fit you in and you decide that because of this you don’t want me to capture your baby at any point at all anymore, I do understand. So in these circumstances I can issue a full refund of your Session Fee.

I’m booked in for a session, but I’m nervous about bringing my baby out.

First of all, I just want to say that I completely understand how you’re feeling. I know that the thought of lockdown being lifted too soon is a big worry for everyone – myself included – and that we’ll take extra precautions where we can to keep extra safe.

Because of this, I’m not at all planning on returning to work until I feel it is completely safe and sensible to do so. As many of you know, my studio is in my parents house and one of my family members is in the at risk category. On top of this, I’m working with new babies and young families and simply refuse to do anything that could potentially put anybody at risk. I’m not going to be manipulating or bending the guidelines to fit my business requirements in order to open before I’m explicitly told that I can and feel myself that it is safe to do so and the right thing to do.

When I do first return to work in the studio, I’m going to be abiding by all of the protective measures that I put in place before lockdown. You can find a full list of these here.

If you’re still apprehensive, I completely understand and will happily let you move your session fee to a later date. Alternatively, there are a number of changes you can make to the photography session you have booked. You could change your Posed Newborn session to a Natural Newborn session. This way I won’t be doing any hands-on posing and I will let you determine how much contact you would like me to have with them. If you don’t want me to touch Baby at all and you would like your session to be purely you and Baby, that is completely fine by me.
Also if you booked an older Baby Photography session in the studio, you could change to an Outdoor Family Photography session. Though please do bare in mind that my Outdoor sessions only run from May – September.

I really do understand your worry and apprehension so much, I will work with anybody who is feeling nervous about their session to find the solution that works for you and keeps you feeling happy about our plans.

What’s going to happen to my free 6 – 8 month session that came with my Newborn Collection?

If you chose Collection 1 or Collection 2 at your Newborn session, as you will already know you’re entitled to a Complimentary 6 – 8 month Baby Photography Session.

The reason that the window for your free session is fairly small, is because at this age your Baby probably isn’t mobile just yet, meaning that we’re not having to continually chase after them to put them back in one position, because of this they also tend to be a little bit happier because they don’t feel restricted to one spot. This means that – in all honestly – it’s quite simply a little bit of a quicker and easier session for both me and you!

However, just because of the current circumstances, I don’t want any of my clients to miss out on anything that they should have had – including your free session.

A lot of clients had already booked in for their free session before lockdown, and are now already on my waiting list. If you want your free session but haven’t yet claimed it due to lockdown please still get in touch! As long as you get in touch to claim your free session before your baby is 8 months old, you are still entitled to this session and I honor the booking once it is safe to do so – even if your baby is past 8 months, crawling or even walking!

I do understand that many clients may not have realised this and not got in touch simply thinking that they will have just missed out. Because of this, even if your baby is already over that 8 month cut off point, if you were entitled to a free session and haven’t got in touch due to Coronavirus, providing you get in touch to book before the end of May, I will still more than happily honor your session.

Please don’t miss out due to this virus.

I have a different question!

If there’s anything I’ve missed out or you have any other questions at all then please do not ever hesitate to get in touch. Even though the studio doors may be closed I am still very much here. I’m still answering all calls and emails so please do feel free to reach out.

I really do hope that everybody is keeping and coping well and that it isn’t going to be too much longer before I get to see you all again.

Love and virtual hugs,
Hayley x